![]() Then we will send you the security code for you to access the system. If your firmware is too new, then I'm afraid you are out of luck because the reset code method won't work either. If the system password has been forgotten, please send the following information to by email or submit a request on the ANNKE help center with the required information. If your firmware is too old to use this method to reset a lost password, you can try the reset code method: This tool was make possible thanks to the efforts of user montecrypto from the ipcamtalk forum. The code must be entered into the Hikvision SADP tool in the Serial code box (called Security Code in later SADP versions).
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